About the role
As a Customer Onboarding Specialist at Amenitiz, you are one of the first people a new customer works with after signing. Your role is to guide independent hoteliers and property owners through the platform, ensure they launch with confidence, and set them up to get real value from day one.
This is a hands-on, customer-facing role with direct and visible impact on product adoption and customer satisfaction. You will work closely with your Team Lead and teammates, following clear processes while developing your expertise in SaaS and customer experience.
Your mission
Guide new customers through the onboarding process, ensuring a smooth and confident launch on the Amenitiz platform
Train hoteliers in a practical and engaging way, helping them become autonomous and self-sufficient users
Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention
Serve as a reliable point of contact during onboarding - understanding customer needs and helping them find the right solutions




Collaborate closely with your Team Lead and teammates to deliver a consistent, high-quality onboarding experience
Share customer feedback and observations with the team to continuously improve how we onboard new clients
About you
~ Native French speaker and proficiency in English. Either Spanish is a plus.
~1+ years of experience in a customer-facing role; travel tech background is a strong plus
~ You explain complex topics clearly and adapt your communication style to different customers and contexts
~ Curious, proactive, and comfortable asking for feedback and support
~ Organised and reliable, with a genuine interest in growing your skills in a team environment
~ Proficient in Excel; familiarity with tools such as Stripe, Notion, Intercom, or Zendesk is a plus

Our offer
~ Competitive salary with performance-based incentives
~ Stock options with a progressive vesting schedule
~ Comprehensive health insurance
~25 days of holidays fr

📌 Customer Onboarding Specialist (España)
🏢 Amenitiz
📍 España