I am looking for a Finnish-speaking Customer Service Representative to support customers of well-known fashion brands. The role involves handling customer inquiries via phone, email, chat, and other communication channels, resolving issues, providing product and service information, and ensuring a positive customer experience. You will also document customer interactions, meet service-level targets, and escalate complex cases when necessary.
Requirements: Fluent or bilingual proficiency in Finnish.
Advanced English or Spanish.
Excellent communication, active listening, and customer service skills.
Ability to manage inquiries from initial contact through resolution.
Strong problem-solving skills, adaptability, and attention to detail.
Ability to follow established procedures and meet service-level agreements.
.Full-time, 39 hours per week.
Permanent contract. Paid training, Career development opportunities, specialized courses, and language classes.
Access to free learning and leadership development programs.
Rotating shifts Monday to Sunday, between 08:00 and 19:00.
On-site work in Málaga, Spain.
Documentation EU Passport or Valid work authorisation for Spain .