The Opportunity To improve process alignment and efficiency of Order To Cash organizations, under continuous improvement methodology to achieve the objectives fixed in terms of Customer Care, Service, Receivables and Cost. To adapt our OtC Processes to the new Business models.
What you'll get to do Planning:
To coordinate the implementation of training plans for OtC teams aligned to processes & to improve knowledge, performance and accuracy.
To prioritize and coordinate new requirements, and act as a key user for functional designs. To work and lead initiatives and projects within OtC process (new subsidiaries, new brands,…)
To analyze opportunities and drive specific projects to improve OtC procedures and KPIs outcome
Execute:
To deploy harmonized OtC processes , & tools across subsidiaries
To assure continuous improvement on existing processes & tools based on detected issues and internal best practices
To be a part of the approval of any change in the OtC process needed locally/regionally, finally approved by the BPO.
To monitor performance and work load of the OtC teams.
Control:
To follow a sustainability process to assess skill gaps for OtC
To follow up overall OtC KPIs and look for corrective actions: Service Level, Receivables, Collections and Risks, TPP.
We'd love to meet you if you have
University degree in Engineering, Business Administration, or a similar field.
2–3 years of experience in a similar role.Fluent in English and Spanish.
Other European languages are a plus.
Experience with SAP, digital transformation projects, and B2B and/or D2C business models is a strong plus.
Strong communication and teamwork skills, with a collaborative and persevering mindset
What you'll love about us
An entrepreneurial, creative and welcoming work culture
An international company with plenty of opportunities to grow
A competitive compensation & benefits package
A generous vacation allowance
Employee discount on our products
Hybrid work policy
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📌 Business Process Expert (Barcelona)
🏢 Puig
📍 Barcelona
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