Operations Support Specialist – French-Speaking (f/m/d)First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer serviceData Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these roomsAdditional Services Execution: Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks, adhering to the specified requirements and timelines across all regionsReporting: Data collection and reports creation for both customers and internal purposesTechnical Issue Resolution: Resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessaryUSB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completenessCross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experienceAdministrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operationsYour tasksFirst-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer serviceData Room Management: Support in the creation, management, and archiving of data rooms.



Ensuring the integrity and security of confidential information stored within these roomsAdditional Services Execution: Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks, adhering to the specified requirements and timelines across all regionsReporting: Data collection and reports creation for both customers and internal purposesTechnical Issue Resolution: Resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessaryUSB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completenessCross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experienceAdministrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operationsYour Profile1+ years of experience in Customer Service and administrative tasks and MS Office with particular emphasis on ExcelHands-on mentality, customer & solution orientated, multi-tasking skills and good time and organization managementStructured, detail oriented and well organizedTechnical affinity, proactivity,



and awareness of how actions can affect the overall success of a project or companyFluent in French and English; Spanish is a plusOur BenefitsIn addition to our committed support of our employees, our diverse, fun and inclusive workplace as well as individual onboarding program, we offer a variety of local benefits and learning opportunities. The following benefits are offered to our employees working in Spain:30 days of annual leave plus public holidaysWorkationHybrid workingEmployee health initiativesTicket RestaurantCorporate BenefitsLong service awardsSpecial leave daysAfter work events and annual company partiesContactAt Drooms, we believe in hiring people who are forward thinkers, who are problem solvers and want to be more than just another employee. Will you be one of them? Any questions? Feel free to contact us.Please note:Candidates are encouraged to apply directly. We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.About usWith nearly 200 employees from 34 different countries - including around 110 at our main office in Frankfurt and 70 colleagues across our European locations - Drooms combines the flexibility of a midsized company with the multicultural work environment of a general tech firm. Despite us being spread across 8 locations we are one big team, passionate about helping our clients work smarter, focused on boosting productivity, and forever invested in our people.What we doDrooms allows for the transparent, efficient and secure management of confidential business processes such as commercial real estate transactions, mergers and acquisitions, NPL transactions and board communications.Drooms’ clients include the world's leading real estate companies, consulting and law firms and corporations such as METRO GROUP, Evonik, Morgan Stanley, JLL, JP Morgan, CBRE, Rewe and UBS.#J-18808-Ljbffr

📌 Operations Support Specialist – French-Speaking (F/M/D) (Madrid)
🏢 Drooms
📍 Madrid