To provide excellent customer service through first line support to our customers as well as validating and managing customer data. Key responsibilities Validations * Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process. * Validate online questionnaires with close attention to detail and reference to standard processes and procedures. * Accurately log and update customer records on the status of their questionnaires. * Advising and processing fee payments for new and renewing customers. * Proficient user of validation process within our business system. * Identify ways in which processes and procedures can be streamlined and made more efficient. * Active participation in team meetings to share and communicate information. * Consistently meet or exceed personal targets. * Escalate customer issues to the Country Lead.
* Make 40+ outbound calls per day to supplier customers to explain the benefits of our service; to help customers who are registering for the first time; to assist with customers who are renewing their subscription. * Accurately log and maintain records of customer contact, activity and outcomes of calls on our CRM (Customer Relationship Management) system. * Provide accurate and clear information to supplier customers, explaining the benefits of our service and the processes involved to complete an online questionnaire required by our buyer customers. * First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status. * Handling objections with customers regarding payment of their subscription fee. * Working consistently to ensure personal targets relating to call rates and outcomes are consistently met and exceeded. Key requirements Knowledge and experience * Past experience in a customer service environment * Working knowledge of data management and data analysis * Demonstrable e
📌 Customer Support (Madrid)
🏢 Hellios Information
📍 Madrid
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