• Location: Spain (100% remote / Barcelona preferred)
• Market: Germany
• Language: Native-level German
• Full-Time
Job Overview:
As an Account Manager, you will be the main point of contact for YNS in the German market. You will be responsible for managing and developing an existing portfolio of clinics and doctors, building strong long-term relationships and ensuring our customers have a positive and valuable experience with our German website/platform: Estheticon.de.
Your main objective will be to retain and renew our existing customer base, understanding their needs and objectives, strengthening customer relationships and ensuring they see the value of being part of Estheticon.de.
You will become the voice of our customers in Germany, working closely with internal teams to identify opportunities to improve the customer experience, address potential issues and contribute to the continued development of the German market.
Key Responsibilities:
Customer Relationship Management:
• Act as the main point of contact for customers,
providing proactive and high-quality support throughout their relationship with our German platform.
• Proactively monitor customer satisfaction and identify potential risks of churn.
• Follow up regularly with customers to review performance, discuss results and identify areas for improvement.
Retention & Renewal:
• Take ownership of the annual renewal process for your portfolio.
• Build strong relationships and demonstrate customer value throughout the year to maximize retention.
• Identify early signs of dissatisfaction and proactively implement solutions.
• Prepare and lead renewal conversations, including commercial proposals and negotiations when required.
• Keep HubSpot up to date with all relevant customer information, activities, opportunities and renewal status.
Customer Value & Performance:
• Monitor relevant customer and portfolio metrics to understand performance and identify potential issue
📌 Account Manager – German Market (España)
🏢 Your New Self (RealSelf Group)
📍 España
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