About ADM Value Barcelona
ADM Value Barcelona is an international Business Process Outsourcing (BPO) company and part of the TESSI Group. We work with leading international brands to deliver high-quality customer service and outstanding customer experiences.
We are currently looking for German-speaking Customer Service Specialists to join an exciting project supporting customers planning their visit to a world-renowned theme park.
If you enjoy helping people, solving problems and providing excellent customer service, this could be the perfect opportunity for you
Your Role
As a German-speaking Customer Service Specialist, you will be the main point of contact for customers seeking information and assistance with their bookings and visits to a major theme park in Paris.
Your main responsibilities will include:
• Customer Support: Handle incoming customer enquiries in German and provide friendly, professional and efficient assistance.

• Reservations Management: Assist customers with booking enquiries, reservation details,



modifications and cancellations in accordance with established procedures.

• Information & Guidance: Provide accurate information about park tickets, opening hours, attractions, shows, available services and visitor experiences.

• Visit Planning: Help customers prepare for their visit by answering questions and providing relevant information to make their experience as smooth as possible.

• Problem Solving: Identify customer needs, resolve enquiries and handle complaints with empathy and a solution-oriented approach.

• Customer Experience: Ensure a high level of customer satisfaction through clear communication and a professional, customer-focused attitude.

• CRM & Documentation: Record customer interactions and update relevant information in the internal systems.

• Quality & Compliance: Follow internal procedures, quality standards and data protection requirements.

Your Profile
We are looking for a customer-oriented individual with excellent

📌 German-Speaking Customer Service Specialist – Reservations (Barcelona)
🏢 ADM Value
📍 Barcelona