About The Job

As a integral change management team, our mission is to ensure, standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimise the impact of Change related incidents and problems upon IT service delivery and quality.

Key Responsibilities

• Analyze all change requests to ensure full compliance with established guidelines.
• Identify risks and impacts to validate classifications and implementation plans.
• Coordinate the resolution of change issues, including scheduling conflicts and compliance.
• Facilitate technical discussions between IT teams regarding incidents and scheduling negotiations.
• Chair weekly Change Control Board meetings and communicate schedules globally.

Requirements

PROFILE & SKILLS

• Hold an ITIL Foundation qualification (Mandatory).
• Possess 1–3 years of experience in Service Management or IT Production (e.g., Release, Change, or Configuration Management).
• Demonstrate working knowledge of Change/Release Management theory and practice.




• Show a good understanding of Configuration Management theory.
• Communicate fluently in English, both spoken and written (B2/C) (Mandatory).
• Proficiency in French (spoken and written) is valued.

Skills

• Apply knowledge of the ITIL framework and change stages.
• Utilize industry-standard tools such as ServiceNow, Jira, or BMC Remedy.
• Evaluate the impact, urgency, and risk levels of proposed changes.
• Map technical dependencies across infrastructure components.
• Track Change Success Rates and Failure Rates using data tools.
• Communicate effectively with both executives and technical engineers.
• Write clear and concise Change Notices for business stakeholders.

WHY JOIN BNP PARIBAS?

We are BNP Paribas, a leading European bank with a global reach. We support our clients through financing, investment, and savings solutions to help them achieve their goals.

Our Spain IT Production organization consists of CIB ITO & ITG IT Platforms.

📌 IT Change Analyst (Madrid)
🏢 BNP Paribas
📍 Madrid