Department: Customer Support

Location: EMEA-Spain

Description

The Employee Experience & Continuous Improvement Analyst, Customer Success owns the coordination, implementation, and continuous improvement of the Employee Experience programme for EMEA Customer Success. The role adapts five core pillars - wellness and support, motivation and recognition, community and belonging, social responsibility, and business synergy - into a consistent regional framework that can flex for local needs. It combines employee listening, action planning, leader enablement, and Performance Excellence checks to turn feedback into visible improvements and strengthen the everyday employee experience. The role supports the evolution of Employee Experience as an OPEX capability by connecting employee insights, engagement, development, recognition, and continuous improvement with organizational effectiveness and Customer Experience outcomes.

Role expectations

• Own the annual EMEA Employee Experience roadmap and calendar across the five programme pillars.
• Maintain governance for approvals, budgets,



communications, inclusion, privacy, vendors, and monthly leadership reviews.
• Facilitate or coordinate structured Voice of Employee mechanisms, including pulse surveys, focus groups, employee journey checkpoints, and recurring feedback channels; identify trends, friction points, and opportunities across key employee experiences.
• Turn insight into action plans with clear owners, dates, and measures; track completion and communicate outcomes back to employees where appropriate.
• Maintain recognition channels and programmes covering everyday appreciation, positive escalations, achievements, milestones, and quarterly excellence, using transparent criteria and performance indicators employees can meaningfully influence.
• Coordinate inclusive wellbeing, cultural, community, and social-responsibility activities across markets, shifts, and working arrangements.
• Build and support a supervisor

📌 Employee Experience (Madrid)
🏢 Align Technology
📍 Madrid