At Tucuvi, we build AI that helps healthcare teams provide timely care to more patients. Our care management platform combines LOLA, our clinical voice agent, with the workflows that connect patient conversations to clinical teams.
As we grow across Europe and the US, we’re looking for someone to lead our conversation designers and forward-deployed conversational AI engineers (FDEs), bringing design and engineering together to make every interaction with LOLA clear, natural and easy to navigate.
About the role
You’ll lead the people and processes behind our AI-powered conversations, managing conversation designers and forward-deployed conversational AI engineers. You’ll bring design judgment and technical fluency together to turn clinical protocols into reliable patient experiences, guiding the team as they design, build, integrate, test and release each protocol.
You've spent years designing conversations and you're good at it. Now you want to lead a team, own its capacity and deadlines, and help others do their best work.
This is a player-coach role.
You'll plan and assign the work, keep delivery on track and remove blockers, and you'll know the craft well enough to review a design, jump into a tricky flow, or follow an FDE through a technical problem. You don't need to be an engineer, and you won't own the underlying AI platform. Platform and product engineering own that, and you'll work closely with them.
What you’ll do
Lead and develop the team
• Manage and support conversation designers and forward-deployed conversational AI engineers through regular 1:1s, clear expectations, performance reviews and career development.
• Coach across both disciplines: help designers strengthen their design judgment and help engineers grow their conversational AI implementation skills.
• Give useful, timely feedback, address underperformance and build a culture where people can ask questions and challenge decisions.
• Improve onboarding and coaching so peo
📌 Conversation AI Manager (España)
🏢 Tucuvi
📍 España
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