Department: Business Partner Transparency Delivery
Employment Type: Permanent - Full Time
Location: Madrid
Description
Department: Delivery – Solution Excellence
Employment Type: Permanent
Location: Munich or Madrid
Workplace type: Hybrid (3 days per week in office)
A carbon onboarding succeeds or fails on decisions taken in the first three weeks: system boundaries, which Scope 3 categories are in, where primary data is worth collecting and where a factor will do. This role takes our large and complex Carbon customers live with those decisions made well.
You lead customers rather than serve them: you decide the sequence, push back on scope that does not serve the go-live, and leave the team better than you found it.
What you will own
• Run complex onboardings end to end. Scoping, configuration, data integration, key-user training, go-live and a documented handover to Customer Success — for our largest and most complex accounts.
• Own effort and budget. Estimate realistically, stay inside the booked hours, and when you see overconsumption coming,
trigger the follow-up sale with CS and Sales instead of quietly continuing to deliver.
• Make the next project cheaper. Build onboarding packages, checklists and self-service content (an eLearning instead of a session) for the standard use cases in your area, and use the Solution Expert's enablement material consistently.
• Coach the team. Review project plans and configurations from more junior consultants, step in on difficult customer situations, and give the feedback that feeds the skill matrix.
• Work with the Solution Expert. Escalate genuine edge cases, and play patterns back — recurring questions, product gaps. You are not a stand-in Solution Expert.
• Build the customer relationship with decision-makers during the onboarding and hand it over to CS with the stakeholder map documented.
Roughly how the role splits: 70 % your own customer onboardings
• 15 % coaching and review
• 10 % standardisation
• 5 % c