We’re looking for an Advanced Chatbot & Automations Specialist based in Spain to build, own and continuously improve the AI chatbots that power our B2C Customer Care service.
You’ll take full ownership of a bot, from designing its conversation flows and connecting it to our systems, to measuring its quality and deciding what to improve next. Your work will directly shape how thousands of players get help, and how efficiently our Customer Care team can focus on the conversations that need a human touch.
Check out a video from our Customer Care Director talking about the team: https://www.youtube.com/watch?v=sWEU78qsxRw
What you’ll be doing
• Own the chatbot bot end to end: Take full responsibility for your bot, including its Playbooks, quality and performance.
• Design and build Playbooks: Create conversation flows with conditional logic and API Actions that resolve customer needs without human intervention.
• Connect the bot to our systems: Integrate Ada Actions with existing APIs by mapping request and response fields,
handling authentication and testing edge cases.
• Build automation workflows: Create workflows (for example in n8n) with branching logic and error handling to automate processes across Customer Care.
• Use AI to work at scale: Use AI tools such as Claude Code to handle bulk work like migrations, audits and configuration changes.
• Analyse and improve performance: Dig into bot performance data and build action plans together with your Team Lead.
• Measure quality independently: Go beyond the platform’s own reporting, for example through regular scored reviews of real customer conversations.
• Test before every release: Run UAT and regression testing to make sure every change works as expected.
• Make decisions with confidence: Independently decide on moderate-impact changes within your bot (such as adding or reworking a Playbook), and bring changes that affect other bots or the human handoff flow to your Team Lead.
• Troubleshoot lik
📌 Advanced Chatbot and Automations Specialist (Madrid)
🏢 Playtomic
📍 Madrid
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