Role overview
As eCommerce Manager, Technical Stream, you will lead the technical development, optimisation and integration of the Custom Booking Engine and checkout flow across Sani and Ikos. This is a product- and technology-led role focused on improving the technical performance, stability and capability of the booking journey, while working closely with internal stakeholders and external technology partners.
You will own the technical roadmap for the booking engine, including enhancement delivery, A/B testing, AI-enabled initiatives, payment technology and system integrations. You will also manage the Technical Stream Specialist on a day-to-day basis.

Key responsibilities
Custom Booking Engine development and maintenance:
• Own the technical backlog for the Custom Booking Engine, prioritising development, enhancement cycles, quality assurance, testing and ongoing maintenance.
• Act as the primary point of contact with booking engine technology partners on roadmap, capability and technical delivery.




• Ensure the booking engine architecture supports commercial requirements from Revenue Management, Distribution and the Commercial Stream.

A/B testing and performance analytics:
• Design, run and analyse A/B tests across the booking engine and checkout flow, translating findings into prioritised development briefs.
• Maintain detailed performance analytics at booking engine level, including conversion, checkout completion, session behaviour and error rates.
• Produce regular technical performance reporting for the Senior Manager, clearly separating booking engine performance from the broader funnel and revenue metrics owned by Marketing.

AI initiatives:
• Evaluate and pilot AI-powered enhancements within the booking engine and checkout journey, such as personalised upsell prompts or intelligent error recovery, in collaboration with Commercial Systems and technology partners.
• Coordinate with Marketing on any AI initiative that touches booking assistants, concierge

📌 eCommerce Manager (Madrid)
🏢 Sani/Ikos Group
📍 Madrid