Mapal is an international B2B SaaS scale-up helping hospitality businesses simplify their operations, empower their teams and improve performance. Headquartered in Madrid, we combine deep industry expertise with AI-powered technology to support essential activities, from workforce management to compliance and operational excellence.
Backed by Eurazeo, a leading European investment group and our majority investor, we are continuing to grow internationally and invest in product innovation.
Joining Mapal means being part of an international team where you can take ownership, contribute ideas and help shape the technology our customers rely on every day.

Role Overview

The Key Account Director (KAD) for FSR/QSR sector, is responsible for the strategic leadership, commercial performance, and long-term growth of Mapal’s most critical enterprise customers.

This is a senior, revenue-owning role accountable for retention, expansion, executive alignment, and multi-year account strategy across a portfolio of high-value, multi-country customers.



The Key Account Director operates at C-level within client organizations and internally influences cross-functional leadership to ensure customer success, profitability, and sustainable ARR growth.

You will define and execute strategic account plans, lead complex commercial negotiations, and shape how Mapal manages its top-tier customers globally.

Key Responsibilities

• Own P&L; and ARR growth for a portfolio of strategic enterprise accounts, balancing long-term partnerships with quarterly revenue targets.
• Develop and execute multi-year account plans aligned with Mapal’s growth ambitions.
• Drive expansion through upselling, cross-selling and new opportunities across countries, brands and business units.
• Lead complex renewals and multi-million-euro negotiations, securing sustainable, multi-year enterprise agreements.
• Build trusted executive relationships and lead business reviews focused on value, ROI and innovation.
• Grow pr

📌 Key Account Director FSR/QSR (Madrid)
🏢 MAPAL GROUP
📍 Madrid