C.H. Robinson is seeking a relationship-driven and customer-focused Key Account Manager to join our team in Valencia.
As Key Account Manager, you will be responsible for managing and growing a portfolio of strategic, high-value customers, serving as their primary point of contact and trusted advisor.
This is an exciting opportunity for someone who enjoys building long-term partnerships, driving customer success, and working closely with operational teams to deliver exceptional service. The successful candidate will play a key role in retaining and expanding existing business while collaborating with colleagues across Europe and the United States to support integral customer relationships.
The role is based in Valencia, where our largest customer is located, making strong local customer engagement and close collaboration with the operations team essential to success.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position include, but are not limited to:
• Manage a portfolio of strategic,
high-revenue customer accounts and act as the main point of contact for all commercial matters.
• Develop trusted relationships with key stakeholders and gain a deep understanding of each customer's business, supply chain, and growth objectives.
• Drive customer retention, satisfaction, and long-term account growth through proactive account management and strategic planning.
• Conduct regular business reviews, presenting performance results, market insights, and recommendations for continuous improvement.
• Identify opportunities to expand services, increase customer value, and strengthen C.H. Robinson's partnership within existing accounts.
• Partner closely with operations teams to ensure seamless execution, service excellence, and successful delivery against customer expectations and KPIs.
• Act as the voice of the customer internally, coordinating with cross-functional teams to ensure alignment and prioritization of customer needs.
• Lead customer discussi