Are you passionate about technology, customer relationships and international business? Join Swiss Re Corporate Solutions and help shape the future of international insurance through PULSE & Network.
PULSE & Network combines a modern Software-as-a-Service (SaaS) platform with international insurance network capabilities and specialised services helping insurance brokers and insurance companies simplify the management and delivery of international insurance programs. Our proposition helps clients navigate complex processes, improve operational efficiency and manage their general insurance activities more effectively.
We are looking for a proactive, commercially minded and customer-focused professional to deliver an outstanding client experience.
About the Role
As a PULSE & Network Customer Manager, you will be part of the Commercial team, developing and managing relationships with insurance brokers and insurance companies worldwide, contributing to commercial negotiations and ensuring an excellent customer experience throughout the client lifecycle.
You will coordinate with internal teams to deliver solutions, resolve challenges and maximise the value of our technology and services.
In this role you will:
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Build and maintain strong relationships with existing and prospective clients, acting as a key point of contact.
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Understand customer needs and identify opportunities to improve service delivery, platform adoption and commercial relationships.
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Contribute to commercial negotiations, proposals, pricing discussions, contract preparation and renewals.
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Coordinate client onboarding, platform demonstrations, training and ongoing adoption of PULSE.
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Explain and discuss international insurance concepts, processes and the PULSE & Network operating model with clients, ensuring they understand how our platform and services support their business needs.
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Take ownership of customer questions, requests and issues, tracking commitments and ensuring timely resolut
📌 Customer Manager (Madrid)
🏢 Swiss Re
📍 Madrid
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.