This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Associate based in Spain.

Join a fast-growing climate tech environment working to accelerate the transition to a carbon-free electricity grid. In this role, you will build strong relationships with existing customers, including leading European energy suppliers and utilities, ensuring they get the most value from an innovative SaaS platform. You will serve as a key point of contact for daily customer requests, platform support, onboarding, and product adoption. Working closely with commercial, product, and technical teams, you will help resolve issues, strengthen customer satisfaction, and identify opportunities for account growth. You will also contribute to customer retention, renewals, and upselling while ensuring customer feedback informs product development. This fully remote opportunity offers an international working environment where your work directly supports the digitalisation of the energy sector and the broader clean energy transition.





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Accountabilities:

• Manage a portfolio of existing B2B customers, acting as their primary day-to-day contact and responding to questions, requests, and operational needs.

• Provide first-level support for platform usage, data-related questions, and API issues, escalating more complex technical matters to the Technical Solutions team or Customer Success Manager when necessary.

• Coordinate customer onboarding, facilitate product training, and develop resources such as knowledge base articles, FAQs, and onboarding guides to improve the customer experience.

• Monitor account health and maintain accurate customer records in HubSpot and Notion, identifying potential risks and proactively addressing issues that could affect satisfaction or retention.

• Prepare quarterly business reviews (QBRs) that demonstrate the value customers receive from the platform, highlighting ado

📌 Customer Success Associate (España)
🏢 Jobgether
📍 España