At ING we are looking for Client Tax Services Specialist

Your role and work environment:

We are looking for a talented and enthusiastic Client Tax Services Specialist to join our Client Tax Services Team of Financial Crime Prevention

The responsibility of this team isto execute end-to-end client tax processes across onboarding, in-life management and tax reporting activities.

Your key responsibilities:

As a Client Tax Services Specialist you will:
- .Support the execution of end-to-end client tax processes across onboarding, in-life management, and tax reporting activities.
- Maintain and validate client tax information, including tax residency, CRS/FATCA classifications, W-8/W-9 documentation, and withholding tax attributes.
- Perform tax operational controls and ensure data quality across systems and reporting processes.
- Contribute to the preparation, validation, and submission of tax reports to internal stakeholders and external authorities.
- Investigate and resolve tax-related incidents, client queries, exceptions, and data discrepancies.




- Support compliance with local and international tax regulations, including CRS, FATCA, Withholding Tax (WHT), and Double Tax Relief requirements.
- Collaborate with KYC, Operations, Technology, Compliance, and the business to ensure tax requirements are correctly implemented.
- Participate in audits, regulatory reviews, and control testing activities by providing evidence and documentation.
- Identify opportunities to improve processes, increase automation, and enhance data quality.
- Support technology implementations, process redesign initiatives, and tax-related change projects.
- Contribute to the development and maintenance of procedures, controls, and operating documentation.
- Monitor operational KPIs and raise risks, issues, and improvement opportunities proactively.
- Promote a culture of continuous improvement, operational excellence, and customer focus.

What are we looking for?

Want to know if this job is

📌 Client Tax Services Specialist (Madrid)
🏢 ING Hubs Romania
📍 Madrid