At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible

? Location: Barcelona, Spain
? Contract: Permanent Employment Contract
? Work model: Hybrid, with the possibility to work from home 3 days per week

We are looking for a Collections Specialist to join our Credit & Collections organization in Barcelona. In this role, you will manage customer accounts and outstanding balances while working closely with customers and internal teams to support timely payments and effective resolution of account-related issues.
You will work in an international environment where collaboration, customer focus, clear communication,



and proactive account management are key to delivering a high-quality service.

As a Collections Specialist you will:
?Ensure timely collection of outstanding customer balances in line with Air Products’ Credit & Collections Escalation Policy
?Respond to customer calls and emails within department targets; identify customer complaints and escalate appropriately
?Proactively make outbound collection calls to customers to drive strong daily productivity and maintain an effective, action oriented portfolio
?Anticipate and communicate with Customer Services, Sales Representatives, and customers regarding disputed items, potential payment issues, and credit hold situations
?Support and act as backup for fellow collector associates as required
?Liaise with the Credit & Collections Team Lead on all credit related issues.
?Maintain accurate and up to date logs of individual customer interactions and account information

✅ Required / Must have
• Fluency

📌 Collections Associate Ireland (Barcelona)
🏢 Air Products
📍 Barcelona