At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.
The role
You’ll be the first point of contact for customers, helping them solve problems and get the most out of our product. You’ll combine empathy, curiosity, and problem-solving to deliver an outstanding customer experience, while working closely with other teams to tackle more complex issues and make things better for everyone.
What you will own
• First contact on every conversation
• Pick up Fin handoffs and new conversations in chat and email.
• Solve standard requests: passes, subscriptions, bookings, members, invoices to members, branded app how-to, payment status.
• Clean escalations
• When a case needs a decision or an investigation, you escalate it to Level 2 with everything they need.
• You stay the client's contact and keep them informed until it is closed.
• Feedback
• Flag recurring questions and missing help centre content.
You would be great fit if you have
• Customer support experience: 1+ year in customer support, ideally in software.
• Language skills: Native Dutch and English.
• Excellent communication: You write clearly and warmly, show empathy, and remain patient when helping customers under pressure.
• Product curiosity: You enjoy learning products in depth and can turn that knowledge into practical solutions for customers.
• Nice to have: Fitness or wellness background, intercom experience or a third language.
What We Offer
? AI-powered, from day one
Your own Claude account and a monthly AI tools budget.
? Your health comes first
Alan health insurance
📌 Customer Care (Barcelona)
🏢 bsport
📍 Barcelona
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