DerbySoft is seeking a Customer Support Analyst for a temporary contract in Barcelona. The role focuses on processing customer tickets, monitoring SLAs, and delivering round‑the‑clock support to ensure customer satisfaction.
You will collect feedback, perform basic analyses, and collaborate with the team to maintain high service quality. The adecuado candidate has a Tourism/Hotel Management/IT background with at least 1 year in customer support, English communication skills, and experience with