Life changing therapies. General impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Main Responsibilities * Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. * Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops/Tablets. * iPhone setup & IOS troubleshooting. * Engages in research and in-depth troubleshooting to resolve technical issues. Consults with specialized technical staff when necessary. * Liaise and Support with other IT teams were necessary: Network/Infrastructure * Records customer and problem information in PCI's ITSM Solution. Updates tickets with activities and closes tickets with resolution entered upon completion of the job.



* Resolves Incidents and Service Requests and escalates complex and/or high priority problems to the appropriate support groups for resolution. * Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. * Procurement of, but not limited to: Computers, desktops, & printers * Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules. * Performs other duties as assigned by Manager/Supervisor. Specific Qualifications * undefined * 5 GCSEs or equivalent to include English & Maths or equivalent. * undefined * Desktop certifications preferred. * Degree or equivalent gained in the field of IT/technology. * undefined * undefined * undefined Essential Specific Knowledge / Skills Competence * Demonstrable experience in the operation & support of desktop-based systems. * iPhone setup & IOS troubleshooting * Good numeracy & literacy skills. * Effective verbal & wr

📌 IT Helpdesk Specialist (León)
🏢 PCI Pharma Services
📍 León