Helpdesk Associate (Part-Time) Location: Guadalajara, Jalisco, Mexico. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time - to join our team in Guadalajara. Requirements * Availability to work 22.5 hours per week * Advanced English * Liking to work in IT Environment We Offer * Competitive salary * 30 days of Christmas bonus * 10 days of vacations * 50% Vacation bonus * 5 personal days per year * Medical insurance (You and your family) * Life insurance * Dental Insurance * Discounts with selected Optics * Opportunity to grow in the company Activities * General L1 support for hardware and MS Office packages * Advance technical support for in-house applications and developments * Answer technical support calls providing and escalating to other support groups * Provide support based on email generated requests or reports * Document troubleshooting steps and detailed description of the customer incidents and requests * Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures About NTT DATA Services NTT DATA Services is a general business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. #J-18808-Ljbffr