Job ID: 744 Process Manager (m/f/d) for T Cloud PublicA Coruña, Bilbao, Gijón, Granada, Madrid, Reus, Seville, ValenciaProfessionalRegularT-Systems IberiaYour TaskAs a Process Manager you will leverage your knowledge of IT-Processes from ITIL to Agile, adapting and implementing processes to the specific needs of modern Cloud IT Operations.ResponsibilitiesTechnical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements.Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment.Incident & Task Tracking: Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools.Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment.Compliance & Security Administration: Manage security reporting workflows,



ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols.Eliminate wait times in Agile workflows.Consistently automate with common frameworks.Design and implement internal tools and services.Maintain an overview of processes, communication, and motivation within the team.Establish and communicate processes where necessary.Engage in improving overarching process-landscapes and structures.Work in a community where everyone helps each other in an open and trusting manner.Your ProfileWe are looking for a Process Manager with strong knowledge of IT processes, cloud technologies, and DevOps practices, combined with excellent process documentation and automation skills.Must Have SkillsCompleted studies in a technical, engineering or business subject or comparable professional training3 years of professional experience in IT with a focus on modern cloud technologiesGood

📌 Process Manager (La Coruña)
🏢 Telekom
📍 La Coruña