Purpose of the role.

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Reporting directly to the Operational Training Manager, the TL will be responsible for managing trainers and processes, as well as defining and implementing strategies to ensure an excellent training experience on Tech products for the trainees. The TL will work in alignment with Training and Ops Management to ensure the achievement of targets related to the training KPIs.

Responsibilities

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- Define in alignment with the Training Managers, Ops management and the client training strategies and processes
- Manage a team of trainers and oversee the end-to-end training cycle implementation (needs analysis, continuous learning plans, delivery, impact measurement, follow up) and liaise with the quality team to address needs identified
- Manage the new hires training forecast and the onboarding process: from Pre-activation to Graduation following TP and Client procedures (starting dates, ldap activations,



training schedule, reporting, success measurement..)
- Measure the New Hire performance (90 days) and report it in the QBR
- Develop and manage ongoing training plans according to business needs and quality insights
- Monitor team performance and report on metrics to perform outstanding results
- Conduct 121s with the trainers assigned and provide coaching and feedback
- Be the Main POC of training for all Stakeholders of the Lines Of Business assigned
- Listen to team members' feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Develop strategies to promote team member adherence to company regulations and performance goals

Requirements

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- BA/BS degree or equivalent practical experience
- At least 1 Year experience in B2B Sales or Tech or Cloud technologies industries
- At least 1 Year of Training Management/Coordination Experience
- Proven trac

📌 Training Team Leader (Barcelona)
🏢 Teleperformance Spain
📍 Barcelona