Experteer Overview

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In this role you will deliver hands-on IT desktop support for the Europe team, covering hardware, OS, software, and applications. You will partner with global IT groups to ensure seamless service delivery while balancing day-to-day tasks with improvement initiatives. Based in Madrid, you will help build reliable, user-friendly IT infrastructure for a fast-growing solar technology company. You will tackle technical challenges, from device deployment to AV and access management, shaping a robust local IT environment.

Compensaciones / Ventajas
• Provide end-to-end desktop hardware lifecycle support (purchase, configuration, maintenance, upgrades)
• Troubleshoot and configure Wi-Fi, Office 365, , Okta; deploy laptops/desktops in a domain environment
• Manage inventory, asset tagging, AD account creation, and password resets
• Support AV systems (Zoom) and executive-facing hardware; printer/workstation maintenance




• Maintain and update ticketing, ensure timely resolution, and enforce processes
• Contribute to problem analysis, resolve known errors, and provide client feedback
• Update databases for accuracy and execute scheduled change tasks
• Act as a proactive IT advisor and local point of contact for IT needs

Responsabilidades
• Based in Madrid, Spain
• Proficient English and Spanish
• 3+ years of IT desktop support experience xghoner
• Strong knowledge of Windows, Office 365, networking, AD
• Experience as regional IT support lead/point of contact
• Excellent troubleshooting and communication skills
• Experience with scripting or programming (Python, PowerShell, JavaScript) and automation tools (Power Automate, Zapier, APIs)
• Interest or hands-on experience with AI tools in business environments
• Bachelor's degree or equivalent experience

Requisitos principales
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📌 IT Desktop Support Engineer, Europe (Madrid)
🏢 Nextracker
📍 Madrid