Experience The Power Of a Game-changing Career

Ready to ditch the ordinary and embrace the extraordinary? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an Operations Manager in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

• Improve and monitor operational processes
• Carry out the necessary steps, updating/monitoring of internal regulations
• Participate, coordinate and monitor quality processes
• Manage and supervise personnel
• Optimate work processes and staff productivity




• Collect metrics, analyze these and report to customers
• Organize and optimize shifts
• Conduct regular coaching sessions as well as refresher training for Team Leaders to maintain product/tools knowledge and make them successful at their day-to-day work.

Concentrix Is a Great Match If You

• Are proficient or bilingual in Spanish plus you have an advanced level English
• Possess previous experience working within a call center environment with a min of 2 years of experience as a manager/supervisor.
• Have excellent organizing and leadership skills
• Possess excellent team management skills.
• Have outstanding communication and interpersonal abilities
• Can implement and manage change

What’s In It For You

• 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00
• Salary 32.662,92 euros gross/year + up to 5000 euros gross/year in bonus + restaurant card + private medical insuran

📌 Operations Manager (Barcelona)
🏢 Enigma
📍 Barcelona