Join our fully remote, mission-driven team dedicated to pioneering sustainable inflight service management . Work on innovative technology solutions with general impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities.
Headquartered in Zurich, Switzerland, with team members across 11 countries, we offer a dynamic and engaging company culture that celebrates creativity, collaboration, and inclusion.
About the role
We are looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our team.
In this role, you will own a portfolio of airline customers and be responsible for driving long-term customer success, retention, and growth. You will act as a trusted advisor to key stakeholders, ensuring that customers realise measurable value from LimeFlight while continuously identifying opportunities to expand their usage.
This is not a purely operational role you will take ownership of customer outcomes and proactively manage relationships.




Fluency in French is a strong plus to support our international customer base.
Key responsibilities
Strategic Customer Ownership
- Own and manage a portfolio of key airline customers
- Build strong, trust-based relationships with stakeholders across operations, IT, and management
- Act as a strategic partner, aligning LimeFlight capabilities with customer business objectives
- Lead regular business reviews and management meetings

Customer Value & Growth
- Monitor customer health, adoption, and satisfaction
- Identify upsell and cross-sell opportunities (e.g. modules, integrations, services)
- Drive retention and expansion revenue within your customer portfolio
- Actively contribute to renewal processes and commercial discussions

Implementation Oversight
- Support onboarding and implementation phases as a strategic counterpart
- Guide customers through integrations, data setup, and adoption best practices
- Collaborate with implementa

📌 Customer Success Manager (Madrid)
🏢 LimeFlight
📍 Madrid