Job Description Summary As Field Service Engineer you will be responsible for repair and maintenance of all equipment models specific to a modality or modalities in the assigned area. Developing and maintaining strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality. GE Healthcare is a leading general medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Key Responsibilities * Maintain all models specific to a modality in the assigned area. * Perform total system level trouble-shooting on complex multi-symptom problems. * Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction. * Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
* Assist in the growth and direction of business in geographic area. * Responsible for Warranty and PMS contract cost control. * Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI's and PMS inspections documentation for assigned accounts). * Play a leading role in complex and multifunctional rooms. * Share best practices. * Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement. Qualifications and experience * Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience * Technical analytical skills * Ability to work independently with minimum supervision, high work standards and quality * Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal s