Job ID: 744000156005212 Customer Success Manager (m/f/d) T-Cloud German Speaker A Coruña, Bilbao, Gijón, Granada, Reus, Seville, Valencia Professional Regular T-Systems Iberia Your Task As a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. Responsibilities - Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public - Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)



- Active participation in the respective vertical squad of the T Cloud Public - Avoiding "churn" through proactive analysis and management of T Cloud Public customers - Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public - Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public - Ensuring customer satisfaction - Participation in the planning and forecasting processes - Transferring customer requirements to the T Cloud Public impediment and demand process - Supporting the further development of cloud handling support Your Profile We are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment. Must Have Skills - Completed degree in computer science, engineering or comparable training or further education - Top knowledge and experience in the areas of cloud and IT architecture - Top knowledge and experience in technology strategy - Top

📌 Customer Success Manager (Galicia)
🏢 T-Mobile
📍 Galicia