Experteer Overview In this role you will steer service processes across large transformation programs and Mu0026amp;A integrations within Electrification Service. You’ll drive standardization and operational excellence by partnering with process owners and stakeholders. You’ll implement end-to-end service workflows and oversee multi-application integrations to connect ERP, CRM, and service platforms. This position combines strategy, governance, and hands-on delivery to unlock business value and scale impact. Join ABB to help run what runs the world with a focus on sustainable, data-driven service excellence. Compensaciones / Ventajas • Design and maintain process blueprints for service management and delivery • Coordinate cross-functional processes with owners for opportunity management, order handling, field service, master data and installed base • Lead end-to-end service process implementations and establish monitoring against value metrics • Plan and assess integration of acquired companies’ operating models, applications,



and processes • Design multi-application integration strategies linking ERP, CRM, sales, and field service systems • Ensure data flow and process synchronization across disparate systems • Establish integration governance, standards, and documentation • Collaborate with IT and system architects to define data mappings and optimize processes • Manage and support Mu0026A and transformation projects within the service domain • Train local units and share best practices across the organization Responsabilidades • 10+ years in service management or customer service in service-oriented or manufacturing contexts • Strong understanding of service management processes • Deep knowledge of SAP Service Management; SAP S/4HANA experience highly preferred • Project management and change management experience • Strong analytical skills and understanding of operational excellence • University degree: Master of Science / MBA in Business Administration, Inter

📌 Service Business Process Lead (Sant Quirze del Vallès)
🏢 Abb
📍 Sant Quirze del Vallès