We're looking for an ITSM Tooling Engineer (BMC Helix) to join our team. In this role, you will design, configure and enhance BMC Helix ITSM/Digital Workplace solutions, ensuring seamless integration with existing IT processes and tools. You will be responsible for implementing workflows, improving automation, and integrating third-party systems such as Azure DevOps, while contributing to the strategic evolution of the ITSM ecosystem. This is a key opportunity to work on a mission-critical platform, contributing to digital transformation initiatives and innovations such as AI-enabled capabilities, intelligent chat, and smarter documentation workflows. Responsibilities * Configure, customize and enhance BMC Helix ITSM/Digital Workplace functionalities * Support design and implementation of new BMC features and services * Gather requirements from ICT functional teams and document technical designs * Create workflows to automate ITSM processes and simplify business operations * Integrate BMC Helix with third-party platforms such as Azure DevOps * Onboard and manage users,



permissions and teams within the platform * Provide technical support and ensure platform stability during changes and after delivery * Assist in introducing AI-driven enhancements for language, chat and documentation suggestions * Contribute to testing, quality assurance and continuous improvement initiatives * Collaborate with cross-functional teams to ensure alignment with governance and security standards Requirements * 3+ years of experience supporting BMC Helix ITSM/Digital Workplace, including configuration, customization and integration * Strong understanding of ITSM processes and hands‑on experience creating automations and workflows * Familiarity with BMC development life cycles for ITSM‑related functions * Hands‑on experience with integrations involving Azure or other cloud technologies * Excellent analytical and problem‑solving skills with ability to work independently and drive results *

📌 ITSM Tooling Engineer (Vigo)
🏢 Epam Systems
📍 Vigo