About The Happy CustomersSi está considerando enviar una solicitud, asegúrese de pulsar el botón de solicitar de abajo después de leer la descripción completa.The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages.We are hiring Catalan, Valencian, Basque, Galician-speaking Customer Support Agents based in Europe to support our client projects.TasksResponsibilitiesYou will help customers through multiple communication channels while delivering an excellent customer experience.Your responsibilities may include:Responding to customer enquiries via email, chat and phone (inbound & outbound)Content Annotations/Content ModerationResolving customer questions professionally and efficientlyEscalating complex issues where requiredMaintaining accurate records in customer support systemsFollowing client processes and quality standardsContributing to customer satisfaction and continuous service improvementRequirementsRequirementsBased in Europe with valid work authorisationNative or professional proficiency in one of these languages : Catalan, Valencian, Basque, or GalicianGood English communication skills1–3 years of customer support or customer service experience preferredComfortable communicating through phone, email and chatExperience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantageAbility to work independently in a remote environmentReliable internet connection and suitable home office setup with laptop/desktopBenefitsFully remote work within EuropeOpportunity to work with international companiesAI-enhanced customer support environmentContinuous learning and developmentOpportunity for long-term collaboration based on project availabilityThe Happy Customers is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, gender identity, age, ethnic or national origin, religion or belief, disability, sexual orientation, marital or family status. xhfqzwm All hiring decisions are based on qualifications, skills and experience.#J-18808-Ljbffr

📌 Customer Support Agent (Catalan, Valencian, Basque, Galician Languages) (Madrid)
🏢 CB Talents
📍 Madrid