Job Description: Deskside Engineer, MadridRoles and Responsibilities- Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users in Spain and other EMEA offices- Provide exceptional VIP support with efficiency and professionalism- Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.- Resolve complex issues and collaborate with other teams to identify root causes and solutions.- Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.- Have equally strong skills and experience with both Windows and Macs- Document incidents, problems, requests, and tasks in DDN’s ITSM system.- Escalate critical incidents to management as necessary.- Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.- Work independently while being a collaborative team member committed to team success.- Follow standard operating procedures for processes and documentation.- Availability to work after hours or on weekends as required.



Potential for travel (10% of the time)Required Qualifications- Associate degree (or equivalent proven industry experience).- 3–4 years of experience in deskside support with a focus on end-user services.- Strong problem-solving, analytical and customer service skills.- Experience troubleshooting and installing laptops, printers, and mobile devices.- Proficiency with Windows and Macs- Knowledge of Google Workspace – Gmail, Drive, and all related productivity apps- Proficiency with Slack- Experience with ticketing and incident management platforms, for managing user requests and escalations- Knowledge of networking fundamentals and remote support tools.Preferred Qualifications- A+ Certification (Highly Preferred).- Bachelor’s degree.- Experience with Active Directory administration- Experience with Google Workspace- Experience with cloud printing solutions such as Printix or Papercut.- Experience with Video Conference and Collaboration technologies.- Experience working with Active Directory.- Microsoft MCP Certifications.#J-18808-Ljbffr

📌 Deskside Engineer (Madrid)
🏢 DDN
📍 Madrid