Who are we? Support Your App is a integral Support-as-a-Service leader, partnering with tech companies and industry leaders like Master Card, Calm and Mac Paw in 30+ countries since **** to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Right now, we're expanding our talent bench - a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you're ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.
What you will do:
Deliver outstanding customer support via emails
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists
What you need to succeed in this role:
Excellent English communication skills (at least C1 for both spoken and written)




At least 6 months experience in customer support is a must
Tech-savvy, able to test and troubleshoot basic technical issues
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus: Experience with CRM systems
Benefits:
Fixed schedule: Monday-Friday, 9 AM-5 PM CET
Opportunity to work fully remotely within the EU
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also - internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the Support Your App Candidate Privacy Notice.
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📌 (Fluent English) Customer Support Consultant (Future Openings, Eu)
🏢 SupportYourApp
📍 Badajoz