Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in human capital solutions, we specialize in placing professionals into high-impact roles across Europe, with a distinguished focus on the thriving sector of jobs in Greece.
Job Overview
We are seeking dedicated professionals to join our team in Athens for a Norwegian Speaking Consumer protection customer experts position in Greece within the dynamic insurance industry. This is an exceptional opportunity to advance your career by providing high-quality support and consumer protection guidance, ensuring policyholders receive the premium service they deserve.
Key Responsibilities
• Provide expert advisory support to insurance policyholders, addressing inquiries related to consumer protection regulations
• Analyze and resolve complex policy queries with a commitment to high-standard consumer protection practices
• Maintain accurate records of insurance claims and policy changes within the internal management system
• Collaborate with international insurance teams to ensure compliance and exceptional service delivery
• Navigate insurance legislation to provide clear, actionable information to Norwegian-speaking clients
• Champion a customer-centric approach that fosters trust and loyalty in the insurance industry
• Efficiently manage high-volume communications while maintaining the premium service standards of Mercier Consultancy Group
Requirements
• Native or fluent Norwegian (spoken and written) for this Norwegian Speaking Consumer protection customer experts position in Greece
• Valid EU passport (mandatory)
• Previous experience in the insurance sector or high-level customer advocacy is considered a significant asset
• Strong problem-solving skills with a keen eye for consumer protection