Role description: Remedy Environment Administrator with knowledge and experience in analysis, design, development, maintenance, upgrades, integration, and migration activities.
Mandatory Requirements:
Education: Meces 1 in Information Technology, Telecommunications, or a related field.
Minimum 3 years of experience in:
• Administration and support of Remedy ITSM 9.1 and ITSM 20.02 environments, performing analysis, design, development, and maintenance tasks.
• Administration and support of Remedy ARS 9.1 and ARS 20.02 environments, performing analysis, design, development, and maintenance tasks.
• Development of reports using Analytics, Reporting Services, and Smart Reporting (20.02).
• Administration and configuration of DWP (20.02) and Smart IT (20.02) environments.
• Systems integration within Remedy environments using REST API, Web Services, and Spoon.

Working Hours
Monday to Thursday
• Two days from 07:00 to 15:00
• Two days from 10:00 to 19:00
Friday
• From 07:00 to 15:00
Remote Work Policy: Up to 60% remote work per week is allowed. The remaining 40% must be performed on-site at the client's premises in Madrid (Plaza Castilla area).

📌 Remedy Environment Administrator (Madrid)
🏢 AVANTE SERVICES FORTE
📍 Madrid