Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.When you feel like you belong, work is no longer work - it's personal. At Paylocity, we believe better employees lead to better companies. While other companies talk about it, we make it happen. The EUC Support Analyst is responsible for providing support, solving technical problems for our users and being instrumental in developing solutions to best address our Paylocity team members’ needs in a fast, reliable manner. This role responds to and manages assigned tickets, and provides virtual, on-site and off-site troubleshooting and support for employee workstations, software, laptops, mobile devices and printers. The EUC Support Analyst also provides back-up for audio visual support on-site and at off-site events, manages technical assets and participates in projects. IT Operations refers to the processes, practices, and IT services necessary to meet the business needs of internal and external users by supporting appropriate processes to run a successful IT enabled business.

Plan and organize your work,



effectively managing multiple projects/tasks at once

Provide an exceptional end user experience

3+ years' experience in corporate technical support, with experience in an enterprise environment

- Competent technical knowledge of Windows 11, MAC OSX, Microsoft Office 365
- Competent technical knowledge of: Networking basics, Smartphone management, computer hardware components and troubleshooting techniques
- Competent OS and application troubleshooting experience, including advanced understanding of active directory and software deployment systems
- Experience creating internal customer computing documentation and/or training videos
- Demonstrated ability to perform under pressure, and work on multiple projects/tasks at once, meeting deadlines while providing an exceptional end user experience
- Able to work independently and complete tasks with high quality, but unafraid to seek out suggestions from other team members
- This includes using multiple software programs and inquiries simultaneously.

We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.

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📌 Deployment & Support Technician (Guadalajara)
🏢 PAYLOCITY
📍 Guadalajara