We are looking for a knowledgeable and customer‑focused Cooling / Air‑Conditioning Technician or Engineer to provide remote (telephone‑based) technical support for computer room and data center cooling applications.

In this role, you will act as a key technical reference for our customers, leveraging your solid experience in the cooling industry — particularly with DX and chilled‑water systems — to support both pre‑sales and post‑sales activities. You will contribute to delivering reliable, high‑quality solutions while ensuring a positive and professional customer experience throughout the full engagement lifecycle.

What will you do:

• Provide technical support and guidance to customers via telephone and email
• Assist customers with product selection, system design, and troubleshooting
• Attend appropriate quality conference calls
• Collaborate with the sales team to provide technical expertise during the pre-sales process
• Conduct post-sales support by addressing customer inquiries and resolving technical issues
• Stay updated on industry trends, best practices,



and product developments
• Contribute to the development of technical support documentation and resources.

What Qualifications Will Make You Successful

Languages

• Fluent French(spoken and written) is required
• Good working proficiency in English.

Technical Expertise

• Proven experience in the cooling / air‑conditioning industry, with hands‑on exposure to DX and chilled water systems
• Understanding of computer room and data center cooling requirements is a strong advantage
• Solid PC skills, with proficiency in relevant software applications and digital tools.

Professional Skills

• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams
• Strong problem‑solving and analytical capabilities, with a structured approach to troubleshooting technical challenges
• Ability to perform well in a fast‑paced, dynamic environment, managing

📌 Technical Support Engineer with French (Barcelona)
🏢 Schneider Electric
📍 Barcelona