Medtronic is seeking a Principal Customer Experience Specialist - Service & Repair EMEA to drive CX initiatives across the EMEA region, improving NPS and VoC scores. You will analyze feedback and operational data, translate insights into priorities, and coordinate cross-functional improvements with regional teams.
You will collaborate with digital transformation, coach teams on CX principles, and promote a customer-centric culture, contributing to safer, more effective healthcare solutions.
📌 Senior Genesys Cloud CX Consultant EMEA (Madrid)
🏢 Ayesa Digital
📍 Madrid
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