- Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies.
- Monitoring open mediation cases through weekly and monthly reports.
- Monitoring default customers.
- Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers.
- Monitoring the notified payment guarantees through weekly and monthly reports.
- Meet defined department goals and activity metrics.
- Perform other assigned tasks and duties necessary to support the Mediation Department.
Requirements
- Previous experience working in customer support with debt mediation or incident management
- Fluent Polish (C2), spoken and written, is required.
- Fluent (C1) level of Spanish and English
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player and able to build good relationships across functions and collaborate to achieve shared goals.
- High accuracy standards.
- Experience will Salesforce/CRM will be a plus.
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📌 Debt Mediation Specialist – Polish Language Required (Barcelona)
🏢 Jobtailor
📍 Barcelona
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