Integral IT Support I

Location: Sant Cugat del Valles, Spain

Who We Are…

Wherever there is legalized gambling, jurisdictions have a set of regulations by which manufacturers and operators must adhere to. Any game or system which is released to the public must be able to show that it conforms to the required regulations. To do this, the system must be tested by an independent testing facility. This is where we come in. Since 1989, Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service to more than 700 jurisdictions worldwide.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development.

What You Will Accomplish Here…





The Global IT Support I position is a technology generalist role in the IT team and is responsible for ensuring courteous and professional IT end user support is delivered to all employees and clients in their local office. Tasks include setting up, maintaining, and upgrading hardware and software for end user devices, responding to end user needs and to a variety of IT Tickets in a timely fashion. In addition, this role is tasked with asset management, escalation of issues, and assisting global team members when they need assistance.

This position will effectively support the IT team by focusing on the following:

• Responds to all issues in the IT ticket tracking system in a timely fashion

• Corrects end user issues and reports issues that cannot be corrected in a timely fashion

• Assists IT personnel in other locations with resolving end user issues

• Performs installations and resolves end user support issues within the LAN/WAN environments

• Maintains records, logs and reports of end-user assistance and troubleshooting reque

📌 Global IT Support I (San Cugat del Vallés)
🏢 The Gli Group
📍 San Cugat del Vallés