Korean iGaming Team Leader

Fully Remote

€35-40,000 PA

Fantastic Opportunity

Are you a native Korean speaker with experience in iGaming customer support and a background in team leadership or team management? This is a fantastic opportunity to take the next step in your career with an exciting
fully remote Korean iGaming Team Leader
position

We are looking for a motivated, organised, and people-focused professional who can support a customer service team, oversee daily operations, and ensure the highest standards of player support within a fast-paced iGaming environment.

Whether you are an experienced Team Leader or have previous experience managing, supervising, or overseeing a team, we would love to hear from you

Key Responsibilities
- Lead, support, and motivate a team of Korean-speaking customer support agents.
- Oversee daily customer service operations, ensuring excellent player experiences across all support channels.
- Monitor team performance, productivity, and quality standards.
- Provide guidance, coaching,



and ongoing support to team members to help them achieve their targets.
- Assist with escalated player queries and complex customer issues.
- Ensure customer enquiries are handled professionally, accurately, and efficiently.
- Identify opportunities to improve processes, performance, and service delivery.
- Work collaboratively with other departments to ensure smooth operations and effective issue resolution.
- Help maintain a positive, productive, and high-performing team environment.

Requirements
- Native-level Korean language skills are essential.
- Good English communication skills.
- Previous experience within the iGaming industry, ideally in customer support or player services.
- Previous Team Leader, Supervisor, or people management experience.
- Alternatively, experience overseeing a team, supporting colleagues, or taking responsibility for team performance.
- Strong communication, organisational, and problem-solving skills.
- The abilit

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