Job ID: 744000156005212

Customer Success Manager (m/f/d) T-Cloud German Speaker

A Coruña, Bilbao, Gijón, Granada, Reus, Seville, Valencia

Professional

Regular

T-Systems Iberia

Your Task

As a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.
Responsibilities
- Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)
- Active participation in the respective vertical squad of the T Cloud Public
- Avoiding "churn" through proactive analysis and management of T Cloud Public customers




- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
- Ensuring customer satisfaction
- Participation in the planning and forecasting processes
- Transferring customer requirements to the T Cloud Public impediment and demand process
- Supporting the further development of cloud handling support
Your Profile

We are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.
Must Have Skills
- Completed degree in computer science, engineering or comparable training or further education
- Top knowledge and experience in the areas of cloud and IT architecture
- Top knowledge and experience in technology strategy
-

📌 Customer Success Manager (La Coruña)
🏢 T-Mobile
📍 La Coruña