Bergueda, Catalonia, Spain Full time Position Title: Business Care Partner Location: Barcelona, Spain Hybrid: 2 days per week on-site and 3 days remote Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job As the Business Care Partner, you’ll be part of our Customer Service team. You’ll get to: * Provide telephone and email support to assigned distributors and to the sales team, ensuring a high level of responsiveness and professionalism. * Manage customer orders in SAP, including order entry, modifications, and cancellations, with a strong focus on accuracy and timeliness.



* Share information with customers regarding product availability, pricing, technical features, and order status. * Monitor orders from placement through delivery to help ensure prompt supply and invoicing with minimal disruption. * Handle customer claims, order issues, and service incidents quickly and effectively, coordinating with internal stakeholders as needed. * Maintain customer master data and pricing information accurately within internal systems. * Support the achievement of customer satisfaction goals by delivering reliable and solution-oriented service. * Partner closely with sales and cross-functional teams to maintain smooth communication and strong customer relationships. * Contribute to billing accuracy and operational efficiency for assigned distributors. * Collaborate with colleagues to provide coverage during absences and peak workload periods. The Person You love to learn and grow and be acknowledged for your valuable contributi

📌 Business Care Partner (España)
🏢 Stanley Black & Decker
📍 España