Full time on site position in Madrid, MD, ES. What You’ll Do * Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs. * Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start. * Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes. * Unlock growth opportunities: Identify upsell possibilities and expand client partnerships. * Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions. * Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning. Why You’ll Love This Role Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving integral company. Dynamic and Collaborative Culture: Join a diverse, supportive,



and knowledge-sharing environment where your ideas matter. Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning. What We’re Looking For * Fluent or bilingual in Romanian * Intermediate English proficiency * Passionate about customer success and relationship management * Exceptional communication and analytical skills * Highly organized and adaptable to varied projects * Proactive problem-solver with a growth mindset * Team player who values collaboration and knowledge-sharing * Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus. What we offer Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including: * Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company. * Learn from top executives and visionaries in the learning an

📌 Customer Success Manager (Comunidad de Madrid)
🏢 goFluent
📍 Comunidad de Madrid