Job DescriptionAs a Customer Success Manager at Reuters Imagen, you'll own a portfolio of accounts and will be the first person those customers call when they need answers, guidance, or a problem solved.Working as part of a cross-functional account team, you'll focus on the adoption, utilization, and ongoing success of every client you carry, owning the operational relationship from kickoff through to renewal. As client adoption grows, you'll play an key role in supporting the implementation of service expansion opportunities. You'll build strong platform knowledge and delivery experience across the accounts you touch, and you share what you learn with the team.Key ResponsibilitiesAs Customer Success Manager for Reuters Imagen you will:Serve as the named owner and primary point of contact for a portfolio of assigned accounts, covering customer success, delivery, project management,



and day to day client communicationsBuild relationships with customer champions and administrators across diverse organizationsLead or co-lead the account cadence appropriate to each client as part of a cross-functional account teamOwn platform adoption and utilization, driving improvement through training, enablement, and proactive engagementDevelop and maintain a current success plan for each account, capturing client goals, adoption state, risks, and next actions, monitoring account health and engagement patterns and act before issues escalateOwn delivery execution on client implementations from kickoff through go-live and into ongoing operations, both for newly assigned clients and for existing accounts where an upsell or expansion requires implementationDefine scope, goals, and deliverables using the Statement of Work as the scope management tool, planning and managing timelines, milestones, dependencies, and risk across concurrent deliveriesRun kickoffs, user acceptance testing, training, and go-live supportConfigure and explain platform setup including metadata schemas, workflows,

📌 Customer Success Manager, Reuters Imagen (Comunidad de Madrid)
🏢 Thomson Reuters
📍 Comunidad de Madrid