* 1. Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately. * 2. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures. * 3. Help and support with testing products; and report the results to your line manager. * 4. Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date. * 5. Attend regular training and meetings to maintain and expand knowledge and performance level. * 6. Understand and strive to meet or exceed targets while providing excellent consistent customer service. Competences * 1. A good team player who is able to work with other team members to achieve team targets * 2. Good communication skills as well as interpersonal skills to understand customers' needs and meet their expectations * 3. Positive attitude towards work * 4. High integrity * 5. A demonstrable passion for Information Technology * 6. Fluent in Mandarin, both written and verbal * 7. Fluent in English and Spanish, both written and verbal. #J-18808-Ljbffr

📌 Technical Support Engineer (Comunidad de Madrid)
🏢 Hikvision Iberia
📍 Comunidad de Madrid