Wolters Kluwer is a integral leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. We are looking for a Commercial Process Manager to join our team. Role purpose: The Commercial Process Manager will define how commercial processes, data and GTM systems should work. Working across Revenue Operations, the business and Technology, the role will turn business needs into clear, scalable designs that can be delivered by Technology and external partners.
Key responsibilities

Assess current-state commercial processes, data and systems across divisions
Define and standardise target-state processes and essential commercial data structures, including account, opportunity and forecast hierarchies
Clarify systems of record, data ownership, handoffs and business rules
Translate business needs into functional requirements, user stories,



acceptance criteria and implementation-ready documentation
Facilitate process design and decision-making across Revenue Operations, Sales, Marketing, Customer Success, Technology and delivery partners
Support solution design, data migration, testing, UAT, cutover and transition to users
Required experience and capabilities

5–10 years of experience in Revenue Operations, Commercial Operations, Business Analysis, CRM transformation or sales technology
Experience designing commercial processes and data structures in a complex, multi‑business environment
Practical experience with Salesforce or a comparable CRM platform; Salesforce experience is strongly preferred
Good understanding of account, contact, opportunity, pipeline, forecast and ownership data
Ability to translate business requirements into clear functional designs that Technology teams can implement
Experience working with distributed stakeho

📌 Commercial Process Manager (Madrid)
🏢 Wolters Kluwer
📍 Madrid