About the roleWe are looking for an experiencedCustomer Success Team Leadto manage our Long Tail team and drive measurable impact on Net Revenue Retention (NRR) across our Tier 3 segment.In this high-visibility role, you will own both strategy and execution for a team of 5 Customer Success Specialists. You will be responsible for improving retention among customers who have submitted churn requests, while also building a proactive, data-driven approach to identify and mitigate risk earlier, reducing churn before it happens.This is a pivotal moment for the team as we transition from a reactive, churn-request-led model to a proactive Customer Success motion focused on preventing churn and scaling retention impact.Your missionLead, coach,



and develop a team of 5 Customer Success Specialists managing Tier 3 accounts, fostering a culture of accountability, customer-centricity, and continuous improvement.Drive the transformation from a reactive retention model to a proactive Customer Success approach by implementing data-driven churn prevention strategies and identifying customer risks early.Own and drive Net Revenue Retention (NRR) targets for the Tier 3 segment, continuously improving retention outcomes and reducing churn.Monitor and leverage customer health signals, including product usage, engagement, support interactions, and NPS, to proactively manage

📌 Bilingual Customer Success Team Lead (Madrid)
🏢 Amenitiz
📍 Madrid